Privacy Policy

1. Introduction

FlipIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process your item photos through AI for identification and pricing
• Retrieve market data from eBay to generate pricing recommendations
• Manage your account and subscription
• Send you service-related notifications and updates
• Improve our algorithms and Service features
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. AI and Image Processing

When you scan an item, we process your photos using Google's Gemini Vision AI. Your images are transmitted securely to Google's servers for analysis and are processed in accordance with Google's privacy policies. We do not store your item photos permanently unless necessary for Service functionality.

5. Third-Party Services

We integrate with the following third-party services:

• eBay API: To retrieve market data and listing information
• Google Gemini Vision: For AI-powered image recognition
• Payment Processors: For secure subscription payments
• Analytics Services: To understand usage patterns and improve the Service

These services have their own privacy policies governing their use of your information.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With vendors who perform services on our behalf
• eBay Integration: When you connect your eBay account and authorize data access
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

7. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time through the Settings page or by contacting us. Some information may be retained for legal or business purposes after account deletion.

9. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@flipiq.com.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. By using the Service, you consent to the transfer of your information to countries outside your country of residence.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@flipiq.com
Support: support@flipiq.com